FAQ

Browse our listings, select your dates and number of guests, and click “Check availability.” If the dates are open, you can complete your booking with a secure credit card payment through Stripe. You will receive a confirmation email immediately.

Each property has its own cancellation policy, which is clearly displayed on the listing page. Most of our properties offer flexible or moderate cancellation. Check the listing details before booking for the specific policy that applies.

Most of our properties use self check-in via lockbox or smart lock. You will receive the access code and detailed check-in instructions by email 24 hours before your arrival. Some properties may have a host greeting you in person.

Pet policies vary by property. Each listing clearly states whether pets are allowed in the house rules section. If a property allows pets, there may be an additional pet fee. Contact us if you have questions about a specific property.

We accept all major credit and debit cards through Stripe, including Visa, Mastercard, American Express, and Discover. Apple Pay and Google Pay are also supported.

Most of our properties are within 10 to 25 minutes of Walt Disney World and 20 to 35 minutes from Universal Studios. Each listing shows the nearby parks and approximate distances. You can also check the map on each listing page.

Contact your host directly through the details provided in your confirmation email. If you cannot reach them or need additional help, our support team is available at ticketsandstay.com/contact or by phone at (407) 555-0192.

Minimum stay requirements vary by property and season. Most properties have a 2-night minimum, though some may require 3 or more nights during peak periods. The minimum stay is shown on the listing page when you select your dates.