Privacy Policy

Last updated: March 4, 2026

Tickets & Stay respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you book a property: Name, email address, phone number, payment information (processed by Stripe — we never store your full card number), and guest count.

When you browse the site: IP address, browser type, pages visited, and referring URL. This is collected through standard server logs and analytics.

When you contact us: Name, email, and the contents of your message.

How We Use Your Information

  • Process and manage your bookings
  • Send booking confirmations, check-in instructions, and receipts
  • Communicate with you about your reservation or inquiries
  • Improve our website and service
  • Comply with legal obligations

We do not sell your personal information to third parties. We do not send marketing emails unless you have opted in.

Third-Party Services

We share limited data with the following third parties to operate our service:

  • Stripe — Payment processing. Stripe’s privacy policy: stripe.com/privacy
  • Google Maps — Map display on listing pages. Google’s privacy policy: policies.google.com/privacy
  • Property hosts — Your name, email, phone, and booking details are shared with the host to facilitate your stay.

Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies.

Data Retention

Booking records are retained for 7 years to comply with tax and accounting requirements. Contact messages are retained for 2 years. You may request deletion of your data at any time, subject to legal retention requirements.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for optional communications

To exercise any of these rights, contact us.

Security

We use HTTPS encryption, secure payment processing through Stripe, and restrict access to personal data to authorized team members only.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Questions? Contact us at [email protected].